Building the AI operations platform for enterprise IT
Parusoft is building Parumox - the cloud-native AI agent platform that gives operations teams a coordinated crew of specialist investigators, always on, always learning.
Enterprise incident investigation should be intelligent, cross-cloud, and safe
Monitoring vendors are building AI locked to their own telemetry. But enterprise environments span AWS, Azure, GCP, Datadog, Dynatrace, Splunk, and ServiceNow simultaneously. No single vendor sees the full picture.
We built Parumox because we believe incident investigation should work across every cloud, every monitoring tool, and every ITSM workflow - in a single coordinated investigation. And it should happen in the tools your team already uses: Microsoft Teams, Slack, and ServiceNow.
Principles that guide how we build
Evidence Over Opinion
Every investigation should be backed by data — cross-cloud correlations, prior incidents, log evidence, and environmental signals. Not hunches.
Safety by Design
Read-only by default. Remediation requires explicit human approval. Recommendations and executions are architecturally separated.
Multi-Cloud, Multi-Vendor
Enterprise environments span AWS, Azure, GCP, and dozens of monitoring tools. Investigation shouldn't be locked to one vendor's telemetry.
Crews, Not Chatbots
Parumox deploys a coordinated team of specialist agents, not a single AI assistant. Each agent has a distinct role, expertise, and personality.
Composable & Incremental
Start with 3 agents. Add more as trust grows. Deploy only what you need. Parumox grows with your operations maturity.
Integration, Not Replacement
Parumox connects to ServiceNow, Teams, Slack, and your monitoring tools. It enriches your existing workflows — it doesn't replace them.
From frustration to platform
Parumox was born from a simple observation: enterprise operations teams have access to more monitoring data than ever, but the gap between “alert fired” and “incident resolved” hasn't meaningfully improved.
The problem isn't data - it's fragmentation. Your payment-service runs on Azure with App Insights. Your order-processor runs on AWS with CloudWatch. Your support team works in ServiceNow. Your engineers collaborate in Teams. When an incident spans all of these, your on-call engineer spends 30–60 minutes context-switching between six dashboards at 3 AM.
Parumox closes that gap. A composable team of AI agents investigates across every cloud, every monitoring tool, every time. By the time your engineer opens their laptop, the investigation is already done - evidence collected, historical incidents matched, root cause identified, and remediation suggested.
We're building this for the engineers who get paged at 2:47 AM, the MSP operators managing a hundred customer environments, and the enterprise IT leaders under pressure to adopt AI for operational efficiency. If you're in the business of keeping systems running, Parumox is built for you.
Let's talk about incident investigation
We'd love to learn about your team's challenges and show you how Parumox can help.